Privacy Policy

Your privacy matters to us. Learn how we protect your data.

Last updated: January 2025

The Lebogang Group ("Botsmart Africa", "we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform and services.

Information We Collect

Personal Information

  • Name and contact details
  • Billing and shipping addresses
  • Payment information
  • Account credentials

Automatically Collected

  • IP address and browser type
  • Device information
  • Pages visited and interactions
  • Cookies and analytics

How We Use Your Information

Process orders and payments
Provide customer support
Send order updates and notifications
Improve our platform and services
Marketing communications (with consent)
Fraud prevention and security
Account management
Legal compliance

Information Sharing

We share your information only in these circumstances:

Sellers

Order details necessary for fulfillment

Payment Processors

Stripe for secure payment processing

Service Providers

Shipping, analytics, and support services

Legal Requirements

When required by applicable law

Data Security

SSL encryption for all data transmission
Secure data centers with access controls
Regular security audits
PCI-DSS compliant payment processing
Multi-factor authentication support
Automated threat detection

Your Rights

You have the right to:

Access your personal data

Correct inaccurate information

Request deletion of your data

Opt-out of marketing

Withdraw consent

Data portability

Cookies

We use cookies to enhance your experience. Manage your preferences through your browser settings or your account settings.

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Questions About Privacy?

Our privacy team is here to help.

privacy@botsmart.africa