Terms of Service
Please read these terms carefully before using our platform.
Last updated: January 2025
Agreement to Terms
By accessing or using the Botsmart Africa platform, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using our services.
Platform Overview
Botsmart Africa is a multi-vendor e-commerce marketplace operated by The Lebogang Group. We connect buyers with verified sellers across 12 Southern African countries, facilitating the sale of products and services. Our platform provides a secure and convenient way to discover, purchase, and sell products online.
User Accounts
To access certain features, you must create an account. You are responsible for:
Buyer Responsibilities
As a buyer, you agree to:
- Provide accurate shipping information
- Make payments promptly
- Not engage in fraudulent transactions
- Respect seller policies and return procedures
- Provide honest product reviews
Seller Responsibilities
Sellers on Botsmart Africa must:
- Only sell lawful, authentic products
- Provide accurate product descriptions
- Ship orders within promised timeframes
- Honor return requests per policy
- Comply with all applicable laws
- Maintain accurate inventory
Intellectual Property
All content on the platform, including logos, text, images, and design, is property of The Lebogang Group or its licensors. Unauthorized use, reproduction, or distribution of any content is strictly prohibited.
Limitation of Liability
Botsmart Africa is not liable for:
Dispute Resolution
For disputes between buyers and sellers, Botsmart Africa may mediate in good faith. Users agree to attempt resolution through our support team before pursuing legal action.
Platform Changes
We reserve the right to:
Governing Law
These terms are governed by the laws of South Africa. Any legal proceedings shall be brought in the courts of South Africa.